We treasure all voices (claims and requests) from our customers in order to create a hotel that bring highest satisfaction to customers. We are proposing new services and improving daily by listening to our customer's reviews.
Mr. V (Japan)
Business
It has same quality as Japanaese business hotel. Night veiw from the public bath was also beautiful. The room at this hotel is the nicest room I have stayed during my business trips this time. I will defintely stay here again.
Mr. V (Japan)
Business
Reception and restaurant staffs are fluent in Japanese. They also provide helpful advices. This is a safe hotel for Japanese travellers. In addition, they also have public bath for female guests, where family can also enjoy relaxing time together.
Mr. V (Japan)
Business
I often use the public bath here. Being able to soak in hot bath is great for Japanese living in Vietnam like me. I can also enjoy relaxing area, Japanese TV and manga here during my days off. Strongly recommended!
Mr. P (Japan)
Business
Same design as Japanese business hotel from the room size to the bath tub. There are Japanese staffs and staffs fluent in Japanese, which is very helpful. Staffs are friendly and assist with taxi ordering. We did not have a feeling of staying in Vietnam, but overall, we enjoyed our stay.
Mr. Y (Japan)
Business
In short, I felt like staying at business hotel in Japan. The hotel made me forget that I was staying in Vietnam. Nearby the hotel, there are many Japanese and BBQ restaunrants, very convenient. Staffs are also very friendly. Thank you so much.
Mr. Y (Japan)
Business
I went to the nearby Sakura Hotel 2 the other day to use the public bath when I did not feel well. I had a great time there. The staff gave me the cold patch when they learned that I was experiencing backache. This is Japanese hospitality. Thank you very much!
Mr. S (Japan)
Business
I heard about this hotel and stayed here to see how it likes. Reception staffs are fluent in Japanese, hotel is as clean as business hotel in Japan, public bat with sauna, menu with more than 10 dishes for breakfast, TV with Japanese channels, washlet, etc. all made my stay very sastifying. Location is convenient with easy access by taxi. Staffs are very friendly and communicate fluently in Japanese to assist us with taxi handling, restaurant guidance, etc. The quality is so Japanese, which made me forgot that I'm staying in Vietnam, but for a person who often visits Vietnam for business like me, it's very thankful to have a relaxing space like in Japan. I'll stay at other hotel branch Sakura Hotel 2 and 3 next time for my future business trips.
Mr. T (Japan)
Business
Reception and guest rooms, public bath and amenities are just exactly same as Japanese hotel. Every time I visit Southeast Asia for business, I sometimes feel stressful with language barrier and different hotel quality but with Sakura Hotel, it's totally stress free!
Mr. N (Japan)
Business
I stayed at this hotel during my visit for leisure here. From the time of booking, I felt safe when receiving mail response from hotel's staffs, and their support during my stay was also very great. They were very effecient in solving problems. The reason why I did not give the hotel the highest score is because the TV broadcast was not stable. The TV interrupted every single minute. I had to reset and adjust with remote control, but at the end, I gave up watching TV. In addition, the bathroom was quite slippery, which would be the cause of accidents some days if they don't make any improvements. Also, even though the laundry service is free, it would be more convenient if there are 2 dryers at the laundry area.
Sakura Hotel is known for its convenience and highly recommended for both business travellers and tourists visiting Hanoi.
We are paying close attention to details in customer service in order to bring same Japanese busines hotel's quality to our guests visiting Vietnam. We are offering Japanese business hotel's services including luggage concierge, cleaning service, airport transfer, 24/7 washing machine service, shoe polishing and documents copying.
All hotels are equipped with public baths. Our guests can enjoy massage and manga after relaxing in the bath. We also sell Japanese snacks and set up Japanese TV channels in every room.
Breakfast menu with more than 15 dishes including Natto, Pho, etc.